Tru By Hilton Jacksonville South Mandarin Florida Review

April 25, 2023


Tru by Hilton Jacksonville South Mandarin Florida hotel is part of Tru by Hilton, an American brand of hotels. The brand was established in January 2016, and Hilton Worldwide trademarks it. It was established to provide a chain of hotels with top-notch amenities to meet the needs and requirements of local and international guests.

The brand's goal was to compete against the leading facilities in Jacksonville, Florida, and it has achieved that by providing unique and modern rooms that have left only positive guest reviews. I have stayed numerous times in one of the brand's properties, Tru by Hilton Jacksonville, and the facility has always been fantastic. From the time I book my favorite room and walk through the doors until I leave the facility, everything has worked like a well-oiled and serviced engine.

Keep reading this Tru by Hilton Jacksonville South Mandarin Florida review to discover why the hotel has always been my favorite choice when I looked for the best dog friendly hotels in Jacksonville, FL. while touring with my pet. And I’m sure you’ll also fall in love with the facility.

Tru by Hilton Jacksonville South Mandarin Florida Review

Hilton Jacksonville South Mandarin is conveniently located in Jacksonville's Southside part. As a result, the facility puts you close to everything that Jacksonville provides, ranging from fantastic dining options to natural and manmade attractions like Mandarin Park and Mandarin Museum. Everything Tru by Hilton Jacksonville South Mandarin Florida offers ensures a safe and pleasant stay for every type of traveler, including children, young adults, and disabled guests.

Free WiFi access in all rooms and common places keeps visitors connected throughout the stay. If you have a car, there is no need to worry since free self-parking is available for everyone and includes wheelchair access. Whenever I felt like doing nothing in my room, the outdoor swimming pool and fitness center allowed me to get the most out of my free time at South Mandarin Jacksonville, Florida hotel.

The complimentary buffet breakfast was always my favorite morning meal, but sometimes I had to visit some downtown Jacksonville restaurants for my local dish. As a younger adult, I found Tru by Hilton Jacksonville South Mandarin Florida, a perfect place to stay, thanks to its dedicated game rooms with lots of video/arcade games, closeness to XYZ place, queen beds, free WiFi, sauna, spa, outdoor pool, friendly services, and restaurants with amazing dining options. All of my stays at this Hilton hotel in jacksonville have always been nothing but great times to remember.

Tru by Hilton Jacksonville South Mandarin Florida Description of Services and Features

In my experience, Hilton Jacksonville South Mandarin Florida has services and features you'll find in a few hotels. I have stayed in several hotels across Jacksonville, and I assure you that the services and property amenities of Jacksonville South Mandarin are on a whole new level. At first glance, the hotel offers access to a complimentary outdoor swimming pool, a 24-hour fitness center, free breakfast, and an onsite snack bar/deli. If you're traveling for business, you'll find comfort in the 24-hour business center, a dedicated computer station, and a conference center.

Also, spacious meeting rooms are available, and the common areas have tea and different types of coffee, ranging from cold brew to hot coffee. The front desk is safe, and flat-screen televisions with premium channels are available in common areas. Hilton Jacksonville South Mandarin hotel is smoke-free.

Hilton Honors Member Benefits

One feature that I really love is the Hilton Honors VIP program. Personally, I have enjoyed several benefits that the Hilton Honors VIP program provides since I have been a frequent visitor to the facility.

Once you become a loyal customer, you'll enjoy discount rates, flexible check-in and check-out times, points toward free nights, digital check-in, free tours to North Florida attractions and Jacksonville Beach, digital key, and Hilton Honors experiences.

A hotel room

Getting Around and What is Nearby

Getting around is one of the easiest things you can do since numerous options are available. You can get around via Jacksonville Station – a 27-minute drive, Jacksonville International Airport – a 37-minute drive, Jacksonville Executive at Craig – a 22-minute drive and St. Augustine, North Florida Regional – a 34-minute drive.

The hotel's convenient location will allow you to access some fantastic nearby destinations. They include Naval Air Station Jacksonville – a 15-minute drive, St. Johns Town Center – a 21-minute drive, North Florida University – an 18-minute drive, Fairfield Inn, Jacksonville University – a 32-minute drive, Mayo Clinic Florida – 24-minute drive, Daily's Place – 24-minute drive, Avenues Mall and TIAA Bank Field – a 24-minute drive.

Enhanced Cleanliness Measures

I have found from staying at this hotel that the facility has enhanced cleanliness measures. It follows the best disinfection and cleaning practices of CleanStay Hilton, which include sheets and towels cleaned at a minimum of 60oC, disinfecting, and cleaning property high-touch surfaces, and using disinfectant to clean the entire facility.

Food and Drink

The facility isn't short of dining options. Guests have the option to drink free buffet breakfast each morning between 6 AM and 10 AM or access any of the nearest restaurants that offer a wide range of local and international dishes.

Chick-Fil-A – a 12-minute walk, Panera Bread – a 4-minute drive, Arby's – a 9-minute walk, Monkey's Uncle Tavern – a 10-minute walk, and McDonald's – a 17-minute walk were my priority anytime I wanted a special dish. Back to the hotel, tea/coffee is available in common areas while the Snack bar/deli provides a perfect alternative.

Children and Extra Beds

The property welcomes guests, including children of any age. Children of 17 years and below stay free when using existing facilities such as beds. No extra beds for children are allowed in the hotel. Several safety measures are in place to ensure children are safe, including a fence around the outdoor pool.

Special Check-In Instructions

I didn't know what was required during my first visit, but later, I realized that the facility doesn't ask for difficult-to-obtain documents. I was only asked to prove I am 21 years old and above and provide a government-issued photo ID. Another requirement was a debit card, a credit card or a cash deposit.

Images of Tru hotel facilities

Conveniences and Reception Services

Tru by Hilton Jacksonville South Hotel makes sure that guests receive a warmer welcome so that they can feel at home. Every time I arrive at the facility, the friendly and professional front staff greets and welcomes me. The front desk staff is mandated to greet guests when they arrive. Additional reception services include express check-in and check-out, luggage storage, and a safety deposit box.

Room Amenities

What makes this hotel stand out from the crowd are the room amenities. Each room is spacious enough and features everything you would expect to find in a well-known and respected hotel. Different room types are available and have varying room amenities.

It doesn't matter whether you need a basic room or a king room; the facility has something for everyone. A king room comes with two queen beds, air conditioning, a mini fridge, a bathtub room, a pancake machine, and a private bathroom with a roll-in shower. A basic room is also set with modern amenities, including comfortable beds and air conditioning.

Pros and Cons


  • The staff is professional and friendly
  • Children and pets allowed
  • Superb complimentary breakfast and free cancellation
  • Very clean facility with state-of-the-art queen beds


  • The bathroom doesn’t have towels in it; but you can carry your own for convenience.


What’s so special about Tru by Hilton?

What is so special about Tru by Hilton is that it was designed to be scalable. The brand’s properties vary in size and fit in highway, airport, suburban and urban settings.

Is Tru by Hilton Successful?

Yes, Tru by Hilton is successful. It ranked in the top 150 franchises in the Annual Franchise 500 Entrepreneur rankings.

What’re the Check-In and Check-Out Times by Hilton Jacksonville South Mandarin?

The check-in time is from 3 PM – anytime, while check-out is noon. I found these times very convenient.

Is Mandarin Jacksonville a Good Area?

Yes, Mandarin Jacksonville is an excellent area to stay. It's secure, and everything you need is available.

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